Feedback & Suggestions¶

Running into issues? Have a feature idea? Follow this flow — you'll get answers faster, and developers can pinpoint problems quicker.

Step 1: Check Existing Resources¶

Start where answers already are — many issues are resolved right here.

If you came here from the FAQ or Troubleshooting pages, skip to Step 2.

Step 2: Collect Diagnostic Information¶

Self-diagnosis didn't help? Before submitting feedback, gather this info — it saves several rounds of back-and-forth with developers.

Required¶

System Logs¶

Go to Web interface → Settings → Maintenance, export two logs:

• Backend logs (Log Management → Download)
• Web logs (WEB Log card → auto-download)

⚠️ Export immediately after the issue occurs — don't reboot first. Rebooting clears critical diagnostic information.

Log retention rules, download verification, file naming → System Logs

Screenshots or Screen Recording¶

A screenshot of the problem is worth hundreds of words of description. If the issue involves a sequence of steps, a screen recording is even better.

Step 3: Submit Feedback¶

Bug Report Channels¶

When submitting an Issue, pick the right label: bug / documentation / enhancement.

Bad Feedback vs. Good Feedback¶

❌ Bad feedback:

Remote display is frozen, rebooting doesn't fix it, fix it ASAP.

What developers see: no version info, no trigger steps, no logs — they can only ask questions, adding days of back-and-forth.

✅ Good feedback (copy this format):

FlexKVM version: v0.1.2 (Settings → About → System Version)
OS version: Windows 11 23H2
Browser version: Chrome 148.0.7778.178
Time of issue: 2026-05-25 14:30
Frequency: Reproducible every time during remote OS install

Steps to reproduce:
1. Mount Win11 ISO, reboot target host via ATX
2. Enter BIOS, select boot from USB
3. About 10 seconds after installer appears, remote display freezes
4. Refreshing browser restores it, but freezes again 10 seconds later

What I've already tried:
- Rebooted FlexKVM → no effect
- Tried Chrome / Edge / Firefox → all reproduce
- Swapped HDMI cable → no effect
- Lowered video quality to minimum → no effect

Attachments: System logs, screenshot of the freeze

Why this is good:

How to write reproduction steps: Imagine you're teaching someone who has never used FlexKVM. "Mount the ISO and reboot" isn't enough — "Open disk image menu → select partition → mount → check ISO → share file → exit → click ATX power → short-press reset button → wait for OLED to show BIOS screen" is.

Feature Suggestions¶

Good ideas don't need a full proposal — a single sentence is enough:

• Features you'd like (NFS remote mount, more resolutions, SNMP monitoring…)
• Improvements to existing features (draggable virtual keyboard, shortcut key optimizations…)
• Great experiences you've had on other similar products

Step 4: Real-Time Chat¶

Don't want to wait for async feedback? Ask in the community:

Experienced users and developers are in the groups — quick questions often get answers in minutes.

Note¶

If your issue involves sensitive enterprise information (public IPs, internal network topology, etc.), don't post logs or screenshots in public Issues or group chats. Use email instead.

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